With the progress in building a service—oriented government.there are more and more service officials. They directly influence the government'S efficiencv and level of service. We have surreied 220 0fficials from Beijing municipal government by self—developed questionnaire , including the following factors as, sense of worth of work, inner management, stress management.The paper makes the following conclusions:the service officials Work with passive at— titude because of unfair feeling and devious cognition. the feedback from higher officials seriously influence he attitude of the service Om cials.